{"id":225467,"date":"2023-07-25T18:01:35","date_gmt":"2023-07-25T18:01:35","guid":{"rendered":"https:\/\/www.markperlbergcpa.com\/tracking-your-atlanta-companys-kpis-effectively\/"},"modified":"2023-07-25T18:01:35","modified_gmt":"2023-07-25T18:01:35","slug":"tracking-your-atlanta-companys-kpis-effectively","status":"publish","type":"post","link":"https:\/\/prosperlcpa.com\/blog\/2023\/07\/tracking-your-atlanta-companys-kpis-effectively\/","title":{"rendered":"Tracking Your Atlanta Company\u2019s KPIs Effectively"},"content":{"rendered":"<div class=\"pme-content\">\n<p>Raise your hand if you or your workers, in any way, still work remotely post-pandemic.&nbsp;<\/p>\n<p>It\u2019s a common enough reality \u2014 maybe more so now even than 2020. Working in sweatpants from the comfort of your Atlanta home is infinitely better than dress shoes and uncomfortable desk chairs \u2014 and cheaper than paying high business space rent prices.<\/p>\n<p>But with so many companies going remote and giving up their brick-and-mortar space, it\u2019s caused a bit of an office space crisis in major cities like NYC (up to 20% of spaces being unused nationwide). That\u2019s looking like an 800 billion loss for urban office real estate value \u2014&nbsp; that\u2019s a KPI to pay attention to\u2026 and figure out&nbsp;<a href=\"https:\/\/www.morningbrew.com\/daily\/stories\/2023\/07\/14\/extreme-makeover-city-edition?mbcid=32085607.3849131&amp;mid=1288090537f79a2491a0874c87da2380&amp;utm_campaign=mb&amp;utm_medium=newsletter&amp;utm_source=morning_brew\"><span style=\"color:#1155CC;\">alternatives<\/span><\/a> for (like converting said offices into rental properties).<\/p>\n<p>Getting creative with turning losses into profits is an important skill for you as a business owner these days.<\/p>\n<p>And I know you understand that. The past three years have forced you to figure out ways to adapt to new realities.&nbsp;<\/p>\n<p>But you couldn\u2019t do it without these really important things that are really the central figures of your business. Yes, I\u2019m talking about KPIs.&nbsp;<\/p>\n<p>But utilizing these performance indicators the right way is more than just printing a report. It\u2019s knowing which ones to set up, how often to track them, and how to organize them into something coherent you can actually use.<\/p>\n<p>And I want you to be able to USE them to keep you sharp and well-positioned for every economic moment \u2014 opportune or difficult. Your success matters to you\u2026 and to me.<\/p>\n<p>So, let\u2019s start that conversation here: <span style=\"background-color:white;\"><strong><a href=\"https:\/\/calendly.com\/mark-perlberg-cpa\">calendly.com\/mark-perlberg-cpa<\/a><\/strong><\/span><\/p>\n<p><span class=\"text-huge\"><strong>Tracking Your Atlanta Company\u2019s KPIs Effectively<\/strong><\/span><br \/><span class=\"text-small\"><i>\u201cPerformance stands out like a ton of diamonds.\u201d &#8211; Harold S. Geneen<\/i><\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\">Measuring performance in your company is an indispensable tool for small business owners. The standard metric for that measurement: the KPI \u2014 or \u201ckey performance indicator.\u201d&nbsp;<\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\">KPIs are performance quantifiers \u2014 recorded and tracked numbers \u2014 that have a specific and clear value, such as a dollar figure for increased sales over a certain period. They\u2019re how you see at a glance if your company is on course. You create KPIs by setting that goal \u2014 such as a doubling of profits in the next three years \u2014 and working backward to decide what has to happen and when.<\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\">In many ways, KPIs formalize an instinctive method you have for measuring incremental success. The concept falls down, though, if you don\u2019t track your progress.<\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\">So, how should you do that? And how often?<\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\"><strong>Setting it up<\/strong><\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\">This depends on your company\u2019s goals, but some common KPIs look at revenue (average profits, total revenue, profit margin); employment stats such as turnover, employee performance, and vacancies; customer service (average call time, customer satisfaction); customer retention and acquisition (and the revenue associated with each); and marketing (sales generation, overall effectiveness).<\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\">Your specific industry might dictate use of other KPIs, such as website traffic for an e-commerce company, table turns for a restaurant, or rejections for a production line. Among other points:<\/span><\/p>\n<ul>\n<li><span style=\"font-family:Georgia, serif;\"><i>Indicators differ in your KPIs.<\/i> Leading indicators measure the actions you\u2019re taking to reach goals; lagging indicators are the results you\u2019re getting. High indicators measure your company\u2019s overall performance; low indicators measure results from a specific product, department, or other component of your company.<\/span><\/li>\n<li><span style=\"font-family:Georgia, serif;\">&nbsp;<i>KPIs must be quantifiable.<\/i> A salesperson\u2019s revenue during a period is quantifiable. That salesperson\u2019s relationship with a client isn\u2019t.<\/span><\/li>\n<li><span style=\"font-family:Georgia, serif;\"><i>Some metrics may require looking at more than one KPI.<\/i> \u201cCustomer service,\u201d for example, can comprise many factors, from delivery time to reps\u2019 responses to product quality.&nbsp;<\/span><\/li>\n<\/ul>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\">There\u2019s no set number of KPIs you should be tracking. It\u2019s better to use fewer KPIs and make sure the ones you use are accurate. For each goal you set, set only around six KPIs (that of course correlate to that goal).<strong>&nbsp;<\/strong><\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\"><strong> How often you should be tracking KPIs<\/strong><\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\">Basically, you\u2019re balancing frequency and time when tracking KPIs \u2014 giving concepts a chance to mature but not <i>so<\/i> long that they spray too far off course.&nbsp;<\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\">Some goals (such as annual revenue or employee tenure) can be tracked quarterly or semi-annually and still have time to make adjustments. Other KPIs are more immediate in their lagging\/leading indicators. The actions\/initiatives that those measure can have a quicker impact on your bottom line.&nbsp;<\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\">Customer retention or conversion rates, for instance, require more constant and steadier attention and lend themselves to faster, easier adjustments. For these KPIs, monthly tracking is better.&nbsp;<\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\">Here\u2019s another factor: <i>How much time and money do you need in order to adjust once you spot a problem?<\/i> Let\u2019s say your KPI shows you need to hire two new salespeople to meet an annual revenue goal. That\u2019s a lengthy adjustment involving advertising, time, interviewing, onboarding, and training. The sooner you spot that KPI, the better \u2014 meaning tracking frequently is best. It\u2019s the same for product development to boost sales and revenue for the end of the year.&nbsp;<\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\">But suppose your KPI shows your customer service people aren\u2019t answering calls within the specified number of rings or customer service emails are sitting unanswered for too many hours or days? That could be a quick adjustment of bringing the problem to the attention of the department manager or talking to the reps directly. The quicker the needed adjustment is to make, the less frequently you have to track the KPIs.&nbsp;<\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\">You have a lot on your plate, I know \u2014 so set your calendar app to ping you weekly or monthly when it\u2019s time to look at your KPIs. <i>Do push to track consistently.<\/i> The whole exercise loses effectiveness if you don\u2019t.&nbsp;<i><strong>&nbsp;<\/strong><\/i><\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\"><strong>Organizing the info<\/strong><\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\">You want to go visual with the reports, rather than using too much text. <i>The quicker the information can be digested, the quicker you can make decisions using it.<\/i> (This becomes even more important when considering multiple KPIs. Consider using different colors for different departments.)<\/span><\/p>\n<p style=\"margin-left:0cm;\"><span style=\"font-family:Georgia, serif;\">As charts and graphs come in just enough formats to be completely befuddling, it\u2019s best to look at a few<\/span><span style=\"color:windowtext;font-family:Georgia, serif;\">&nbsp;<\/span><a href=\"https:\/\/www.scoro.com\/blog\/best-kpi-dashboard-software-tools-reviewed\/\"><span style=\"color:#1155CC;font-family:Georgia, serif;\">examples<\/span><\/a><span style=\"font-family:Georgia, serif;\"> as you figure out how to report your KPIs. A lot of small businesses also get started with&nbsp;<\/span><a href=\"https:\/\/marketingplatform.google.com\/about\/analytics\/\"><span style=\"color:#1155CC;font-family:Georgia, serif;\">Google Analytics<\/span><\/a><span style=\"font-family:Georgia, serif;\">, (which experts do say that like, many freebies, can take you only so far in your presentations).&nbsp;<\/span><\/p>\n<p><span style=\"color:black;font-family:Georgia, serif;\">When you start out tracking and using KPIs in your Atlanta business, it can feel as much of an art as it is a science. Give yourself time to get the hang of it, and your future self with thank you for making it so much easier to plan strategically for your business.<\/span><\/p>\n<p><span style=\"color:#1F1F1F;\"><i>&nbsp;<\/i><\/span><\/p>\n<p style=\"margin-left:0cm;\">And reach out to us whenever you need help with tracking KPIs or any other aspect of business growth and development. The door\u2019s always open: <span style=\"background-color:white;\"><strong><a href=\"https:\/\/calendly.com\/mark-perlberg-cpa\">calendly.com\/mark-perlberg-cpa<\/a><\/strong><\/span><\/p>\n<p style=\"margin-left:0cm;\">&nbsp;<\/p>\n<p style=\"margin-left:0cm;\">In your corner,<\/p>\n<p style=\"margin-left:0cm;\"><strong>Mark Perlberg<\/strong><\/p>\n<p style=\"margin-left:0cm;\">&nbsp;<\/p>\n<\/p>\n<\/div>\n<style>.pme-content {\n\tfont-size: 1.2em\n}<\/p>\n<p>.text-tiny {\n\tfont-size: .7em\n}<\/p>\n<p>.text-small {\n\tfont-size: .85em\n}<\/p>\n<p>.text-big {\n\tfont-size: 1.4em\n}<\/p>\n<p>.text-huge {\n\tfont-size: 1.8em\n}<\/p>\n<p>.marker-yellow {\n\tbackground-color: #fdfd77\n}<\/p>\n<p>.marker-green {\n\tbackground-color: #63f963\n}<\/p>\n<p>.marker-pink {\n\tbackground-color: #fc7999\n}<\/p>\n<p>.marker-blue {\n\tbackground-color: #72cdfd\n}<\/p>\n<p>.pen-red {\n\tcolor: #e91313\n}<\/p>\n<p>.pen-green,\n.pen-red {\n\tbackground-color: transparent\n}<\/p>\n<p>.pen-green {\n\tcolor: #180\n}<\/p>\n<p>.pme-content blockquote {\n\toverflow: hidden;\n\tpadding-right: 1.5em;\n\tpadding-left: 1.5em;\n\tmargin-left: 0;\n\tfont-style: italic;\n\tborder-left: 5px solid #ccc\n}<\/p>\n<p>.pme-content .image img {\n\tdisplay: block;\n\tmargin: 0 auto;\n\tmax-width: 100%\n}<\/p>\n<p>figure.image {\n    text-align: center;\n}<\/p>\n<p>.pme-content figcaption {\n\tcolor: #333;\n\tbackground-color: #f7f7f7;\n\tpadding: .6em;\n\tfont-size: .75em;\n\toutline-offset: -1px\n}<\/p>\n<p>.pme-content .image-style-align-left {\n\tfloat: left\n}\n.pme-content .image-style-align-right {\n\tfloat: right\n}\n.pme-content .image-style-align-center,\n.pme-content .image-style-align-left,\n.pme-content .image-style-align-right,\n.pme-content .image-style-side {\n\tmax-width: 50%\n}<\/p>\n<p>.pme-content .image {\n\tposition: relative;\n\toverflow: hidden;\n\tclear: both;\n\ttext-align: center\n}<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Raise your hand if you or your workers, in any way, still work remotely post-pandemic.&nbsp; It\u2019s a common enough reality \u2014 maybe more so now even than 2020. Working in sweatpants from the comfort of your Atlanta home is infinitely better than dress shoes and uncomfortable desk chairs \u2014 and cheaper than paying high business space rent prices. But with so many companies going remote and giving up their brick-and-mortar&#8230; <a class=\"more-link\" href=\"https:\/\/prosperlcpa.com\/blog\/2023\/07\/tracking-your-atlanta-companys-kpis-effectively\/\">Read More<a><\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[],"tags":[],"class_list":{"0":"post-225467","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"entry"},"_links":{"self":[{"href":"https:\/\/prosperlcpa.com\/blog\/wp-json\/wp\/v2\/posts\/225467","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prosperlcpa.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prosperlcpa.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prosperlcpa.com\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/prosperlcpa.com\/blog\/wp-json\/wp\/v2\/comments?post=225467"}],"version-history":[{"count":0,"href":"https:\/\/prosperlcpa.com\/blog\/wp-json\/wp\/v2\/posts\/225467\/revisions"}],"wp:attachment":[{"href":"https:\/\/prosperlcpa.com\/blog\/wp-json\/wp\/v2\/media?parent=225467"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/prosperlcpa.com\/blog\/wp-json\/wp\/v2\/categories?post=225467"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/prosperlcpa.com\/blog\/wp-json\/wp\/v2\/tags?post=225467"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}