{"id":225630,"date":"2023-11-07T19:03:10","date_gmt":"2023-11-07T19:03:10","guid":{"rendered":"https:\/\/www.markperlbergcpa.com\/are-atlanta-consumers-exhausted-by-tip-screens\/"},"modified":"2023-11-07T19:03:10","modified_gmt":"2023-11-07T19:03:10","slug":"are-atlanta-consumers-exhausted-by-tip-screens","status":"publish","type":"post","link":"https:\/\/prosperlcpa.com\/blog\/2023\/11\/are-atlanta-consumers-exhausted-by-tip-screens\/","title":{"rendered":"Are Atlanta Consumers Exhausted by Tip Screens?"},"content":{"rendered":"
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How much tipping is too much? <\/p>\n

The drain on the consumer wallet right now is real. Everything costs more and everyone seems to be wanting more of your dollar. <\/p>\n

So, when businesses swivel that screen around with requests for 15, 18, or 20% tips on an order, it\u2019s no wonder people have become less inclined to generosity. Where once the tip jar was a feel-good moment to give your barista an extra boost, it now seems more like a requirement. <\/p>\n

As a business owner who might be inclined to offer the tip screen post sale, it\u2019s important to consider how you should respond to this. While tips are a normal expectation for some types of transactions, you might need to reconsider their role in your business\u2019s transactions.<\/p>\n

Since the holidays and a busier sales season are just around the corner, let\u2019s talk about this important point of sale issue for your business right now.<\/span><\/p>\n

Are Atlanta Consumers Exhausted by Tip Screens?<\/strong><\/span>
\u201cGood customer service costs less than bad customer service.\u201d \u2015 Sally Gronow<\/i><\/span><\/p>\n

Consumers are tired of tipping. <\/span>A 2023 survey<\/span><\/a> revealed that over half of consumers feel like they are being pushed into tipping when using tip screens at checkout, and a whopping 70 percent felt like they were asked to tip way too often.<\/span><\/p>\n

Another survey showed around two-thirds of Americans have <\/span>a negative view of tipping<\/span><\/a>.<\/span><\/p>\n

A lot of this sentiment is likely due to the once-voluntary pandemic-era practice of dropping a little extra in the tip jar. This originated out of goodwill for workers but is now an established part of checkout tip screens. Shoppers are getting asked to leave a tip in more and more situations where they previously wouldn\u2019t have been expected to give one.<\/span><\/p>\n

The question for companies utilizing tip screens like these is how tip fatigue might be impacting business. Are you losing customers over this?<\/span><\/p>\n

It\u2019s a question particularly important for those non-traditional tipping businesses, like retailers, quick service restaurants, self-checkout kiosks, convenience stores, and event counters. <\/span><\/p>\n

Should your <\/strong><\/span><\/span>Fulton County <\/strong><\/span><\/span>business use tip screens?<\/strong> <\/span><\/p>\n

Here are some questions to ask yourself to know how to respond to customers\u2019 growing frustration and maintain customer loyalty.<\/span><\/p>\n

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  1. Is your business in a traditional tipping industry?<\/span><\/li>\n
  2. Does your business employ tipped workers?<\/span><\/li>\n
  3. What are your customers\u2019 preferences and habits?<\/span><\/li>\n
  4. Are your competitors asking for tips?<\/span><\/li>\n
  5. Do your tip screens address the privacy concerns of customers when it comes to who can view the screen?<\/span><\/li>\n
  6. Does your service quality merit a tip?<\/span><\/li>\n
  7. Is your suggested tip range appropriate for your industry?<\/span><\/li>\n
  8. Do your customers know where their tip is going?<\/span><\/li>\n<\/ol>\n

    Addressing these questions and adjusting your practices proactively may help tip you (yep, I said it) in a sustainable direction on this customer management issue long-term. <\/span><\/p>\n

     <\/p>\n

    With inflation in full swing, the customer relations boat is a bit tippy right now. (I just can\u2019t help it.) We\u2019re here to help steer you in the right direction.<\/p>\n

    We\u2019re here with more than business tips. \ud83d\ude09<\/p>\n

    Mark Perlberg<\/strong><\/p>\n

     <\/p>\n<\/p>\n<\/div>\n